Return & Refund Policy – Nakhrali

At Nakhrali, we want you to shop with confidence. Every jewellery piece is carefully checked before it is packed and shipped. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

3-Day Return Policy

You can request a return within 3 days of receiving your order.

To be eligible for a return:

• The product must be unused and unworn.

• The item must be in its original packaging with all tags intact.

• The product should be returned along with any accessories or complimentary items received with the order.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.

• Items returned without the original packaging or tags.

• Customized or personalized jewellery.

• Products purchased during clearance or final sale, unless received in a damaged or incorrect condition.

Damaged, Wrong, or Missing Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. Kindly share your order number along with clear photos and an unboxing video so we can verify the issue and arrange a replacement or refund if applicable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be processed to the original payment method.

• It may take 5–7 business days for the amount to reflect, depending on your bank or payment provider.

For Cash on Delivery orders, refunds will be processed through bank transfer or another suitable payment method after the required bank details are provided.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Nakhrali will bear the return shipping cost.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping charges unless otherwise mentioned.

Exchange Policy

We offer exchanges only for products that are damaged, defective, or incorrectly delivered, subject to stock availability.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will fall under the return policy.

Contact Us

For any return, refund, or exchange-related queries, please contact us:

Email: shop@nakhralistore.m

Please include your order number, reason for return, and any supporting photos (if applicable) to help us process your request quickly.

We are committed to providing a smooth and hassle-free shopping experience and appreciate your trust in Nakhrali.